REFUND & REPLACEMENT POLICY

REFUND & REPLACEMENT POLICY

30-Day Full Refund & One-Year Limited Warranty

We offer two options for eligible cases:
✅ Full Refund within 30 days of delivery
✅ Replacement within one year

Eligibility for Refund or Replacement

You may request a refund or replacement if:

  • The product is faulty, damaged, or not functioning.
  • Items are missing from your order.
  • The size, color, or customization does not match your order.
  • The product does not match the description.

Exceptions That May Prevent a Full Refund or Replacement

❌ Requesting a refund after the 30-day period.
❌ Changing your mind about the purchase.
❌ Requesting modifications to the received item.
❌ Providing incorrect details or damage due to mishandling.

⚠️ Policy Limitation: The warranty is applicable only once per order.

Refund Processing Time

  • PayPal: 3-5 business days
  • Credit Card: Up to 10 business days

Return Policy

We offer a "No Need to Return" policy in certain cases to save you time and money. Simply provide detailed information and photos of the received item, and we will work to resolve the issue.

How to Request a Refund or Replacement

  1. Contact Us [HERE]
  2. Provide a detailed description of the issue with photos.
  3. Receive confirmation and support.

FAQs

1. Can I get a refund if I’m dissatisfied or no longer want the item?

  • Refunds are available only if there is a product quality issue, within 30 days of delivery.

2. How long does it take to receive a refund?

  • Refunds take 5-7 business days after a 3-day inspection period by Wander Prints.

3. What exceptions might prevent a full refund?

  • Requests made after 30 days of delivery.
  • Incorrect shipping address or customization details provided (e.g., wrong name, hair color, or size).
  • The order was correctly fulfilled as per the original request.

4. Do I need to return the product?

  • No physical return is required in most cases. Just provide photos and details for resolution.

5. Can I exchange my item?

  • Since all palastitch.shop  products are custom-made, exchanges for a different size or design require a resend fee, which varies based on the item.